Privacy Policy

Effective date: December 15, 2025

Cleaning by Cardinal (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, request a quote, book a service, or communicate with us.

Note: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice.

Contents

1. Information We Collect

Information you provide: This may include your name, email address, phone number, service type, number of bedrooms and bathrooms, city or service area, preferred service date, and any additional notes you submit through our forms. If you apply for a position with Cleaning by Cardinal, we may also collect employment-related information such as your resume or work history.

Payment information: If we offer online payments or sell gift cards, all transactions are securely processed by third-party payment providers such as Stripe or PayPal. Cleaning by Cardinal does not store full credit card numbers or sensitive payment details.

Automatic data: We may collect information such as IP address, device and browser type, approximate location, pages viewed, and interactions with our website. This data is collected through cookies, pixels, and analytics tools.

Communications: We collect information you provide when contacting us via email, phone, SMS, website forms, or other communication channels, including records of your preferences and service requests.

2. How We Use Information

  • Provide quotes, schedule services, and deliver residential and commercial cleaning services
  • Confirm appointments and send service-related updates or reminders
  • Respond to inquiries and provide customer support
  • Improve our website, services, and overall customer experience
  • Send marketing communications and promotions when you have given consent
  • Protect against fraud, unauthorized access, and security risks
  • Comply with applicable legal and regulatory obligations

Where applicable under the GDPR or UK GDPR, Cleaning by Cardinal processes personal data based on one or more of the following legal grounds: performance of a contract, legitimate business interests (such as improving our services and securing our website), your consent (for optional marketing and certain cookies), and compliance with legal obligations.

4. SMS Text Messaging

With your consent, we may send SMS messages related to quotes, scheduling, service updates, and occasional promotional messages. Message and data rates may apply, and message frequency may vary. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at privacy@cleaningbycardinal.com. Your consent to receive SMS messages is not a condition of purchase.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, analyze performance, and support marketing efforts. These tools may include Google Analytics, Google Ads, and Meta (Facebook) Pixel.

  • Managing cookies: You can manage or disable cookies through your browser settings. Some website features may not function properly without cookies.
  • Analytics opt-out: You may use tools such as the Google Analytics Opt-out Browser Add-on.
  • Do Not Track: Our website does not currently respond to “Do Not Track” signals.

6. When We Share Information

We may share personal information with trusted service providers who help us operate our business, including website hosting, analytics, marketing platforms, scheduling tools, payment processors, SMS providers, and CRM systems. These partners are authorized to process data only as necessary to provide their services and are required to protect your information.

Cleaning by Cardinal does not sell personal information in the traditional sense. We may also disclose information when required by law or to protect our rights, customers, or the public.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data involved.

8. Your Privacy Rights

U.S. state privacy laws: Depending on your state of residence, you may have the right to access, correct, delete, or limit certain uses of your personal information, as well as to opt out of targeted advertising or certain data sharing. Requests can be submitted by emailing privacy@cleaningbycardinal.com.

California residents (CCPA/CPRA): California residents may request access to, correction of, or deletion of their personal information and obtain details about how we collect and use data. We will not discriminate against you for exercising your rights.

EEA/UK residents: Individuals located in the EEA or UK may have rights to access, rectify, erase, restrict, or object to processing, as well as data portability. Where processing is based on consent, you may withdraw that consent at any time.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. Cleaning by Cardinal is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. When required by law, we will provide additional notice of material changes.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: