Welcome to Cleaning by Cardinal
Inviting a cleaning team into your home or business requires trust. At Cleaning by Cardinal, we take that responsibility seriously and treat every space with care, respect, and professionalism.
Our philosophy is simple: a clean environment should feel calm, balanced, and effortless. When everything is in its place and the air feels fresh, your space becomes easier to enjoy, work in, and live in. That sense of order and comfort guides every service we provide.
These guidelines were created to ensure your experience with Cleaning by Cardinal is smooth, transparent, and consistent — from your first booking to the final walkthrough.
Have a question? Our team is always here to help.
Phone: (804) 709-6165
Email: cleaningbycardinal@gmail.com
Ready to schedule your cleaning?
Get a personalized quote and experience the comfort of a professionally maintained space.
About Cleaning by Cardinal
Cleaning by Cardinal is a residential and commercial cleaning company proudly serving Richmond, VA, and surrounding areas.
For us, cleaning goes beyond appearance. A well-maintained space supports focus, comfort, and peace of mind. That’s why our services are built around consistency, attention to detail, and a personalized approach for every client.
What we stand for
- Clear communication and honest service
- Trained, insured, and dependable professionals
- Consistent, detail-oriented cleaning
- A genuine commitment to client satisfaction
Services we offer
- Residential Cleaning
- Deep Cleaning
- Move-In / Move-Out Cleaning
- Commercial & Office Cleaning
- Post-Construction Cleaning
Hours of Operation
Office Hours: Monday–Friday, 8:00 AM – 5:00 PM
Cleaning Appointments: Monday–Friday, 8:00 AM – 5:00 PM
Weekend appointments may be available upon request.
Arrival Window
- First appointment of the day: Our team arrives at the scheduled time.
- All other appointments: A one-hour arrival window is provided to allow flexibility for traffic and service variations.
If there is ever a delay, we will notify you promptly.
Service Expectations
To help us deliver the best possible results, we kindly ask that you:
- Keep surfaces reasonably clear before we arrive
- Avoid using areas currently being cleaned
- Allow floors and surfaces to dry fully
- Secure delicate, valuable, or sentimental items
- Keep pets and children safely away from cleaning areas
Our team follows a detailed Cleaning by Cardinal service checklist to ensure consistent quality on every visit.
If you have special requests, please let us know before your scheduled cleaning so we can plan accordingly.
Important Notice
If the condition or size of the property differs from what was described at booking — such as additional rooms, heavier buildup, or deeper cleaning needs — we will notify you before proceeding.
We do not service hoarding situations. We reserve the right to adjust service scope or pricing if conditions differ significantly from the original request.
You will never be charged without prior communication and approval. Transparency and fairness are priorities at Cleaning by Cardinal.
Rescheduling & Cancellations
We understand that plans change. Please provide at least 24 business hours’ notice to cancel or reschedule your appointment.
- Less than 24-hour notice: 50% of service fee applies
- No access upon arrival: 50% of service fee applies
- Emergencies are handled with understanding and flexibility
This policy ensures fair scheduling and compensation for our team.
Questions or special requests?
We’re happy to help and tailor our services to your needs.